What
if my MP3 player is not Windows Media compatible, what
do I do?
1.
How do I download the media files?
Click
on the download link which appears on your email receipt.
When the "file download" box appears, select
"save" and save it to a location that you
can remember. If it doesn't work the first time, or
times out, don't worry. Simply start over and download
it again. You can download the files as many times as
you need to get a complete copy of the media files.
All
of the media files are in one, two or three zip files
(depending on the size of your course) for easy data
transfer. You can unzip (extract) the files with programs
like WinZip, or using Windows. To extract the files
using Windows XP, right-click on the zip file,
select "open with" then select "compressed
(zip) files." Now, select "extract all files"
in the blue menu area to the left. This will launch
the Windows extraction wizard. Be sure you select a
location that you can remember as the destination for
the extracted (unzipped) files. To extract the files
using Windows Vista, right-click on the zip file
and select "extract all files."
2.
The download stopped mid-stream,
or the download file is corrupted.
There
was probably a temporary internet interruption during
the download process which prevented the complete file
from downloading. Simply delete the corrupted file and
try again by clicking on the download link provided
in your email receipt. You may want to wait a few minutes
before attempting to download again to give the system
time to stabilize. You can download the file as many
times as you need to, in order to get a complete copy.
3.
The files will not play on my computer.
You
must install the license to play the media on your computer.
To do this, simply navigate to the folder where you
saved the unzipped media files. Select one (or all)
of the files and press enter as if you were going to
play the files.
You
will be prompted to enter your username and password
(found on your email receipt) for each title that you
purchased. Once you do this, the license to play and
use the files will automatically be installed directly
from our server to your computer. The files should be
played using Windows Media Player or Real Player. Some
other media players may not recognize the license.
4.
Where is my username and password?
Each
title that you purchased has its own unique username
and password. The username and password are located
just below each product title on your email receipt.
5.
It never prompts me for my username
& password.
Please
be sure that you are up-to-date on all Windows updates,
including optional updates to Windows Media Player and
DRM updates. You can update your computer at http://update.microsoft.com.
After installing the “Critical Updates”, be
sure to select “Custom” and install the “Optional
Software” updates including all updates for Windows
Media and WMDRM updates. Once you have done this, you
will be prompted to enter your username and password
when you attempt to play a media file.
If
you have Windows XP, our downloads work best
with Windows
Media Player version 10 or Real
Player 10.5 (click on the gray "free Real Player"
link in the upper right corner). If you have an older
version, you should upgrade by clicking on the links
above.
If
you have Windows Vista, you will need to use
Windows Media Player version 11 or Real Player 10.5.
There are some known issues with Windows Media Player
11. If you are having difficulty, we recommend that
you use Real Player which works great.
6.
I entered my username & password,
but it cannot "authenticate" me.
Your
username and password are case sensitive and they must
be entered exactly right for it to work. If it will
not work after typing it in, we recommend that you copy
and paste the username and password directly from your
confirmation email when prompted. This way, you will
not inadvertently put in a wrong character. If you have
entered it correctly and it still cannot authenticate
you. Please contact us to see if your password needs
to be reset. You can contact us at info@pimsleurmethod.com.
7.
How do I burn audio CDs of my media
files?
You
must use Windows Media Player or Real Player to create
audio CDs of your files. Audio CDs can hold a little
over 1 hour of audio. You will need 1 CD for every 2
Pimsleur lessons. Windows Media Player will alert you
when you run out of space on your CD.
