We're sorry that there was a damaged or defective item in the order you received. Please contact us by e-mail as soon as possible so that we may remedy the situation immediately. When e-mailing, please include your invoice number and any details that would help us. We are normally able to respond to service requests within 1 business day. Defective CDs and Cassettes will be replaced at no charge. Language courses/software cannot be returned once they have been opened. There are no exceptions.

Email: info@bigredgarage.com

What is your merchandise return policy?

Our return policy is simple. Within 7 days of receipt of your order, you may return any unopened merchandise that is in new condition. Unopened language courses must still be in the original shrinkwrap and original packaging. We will not accept returns that have been opened! There are no exceptions. You will be refunded the purchase price of the product (not including shipping), less a 15% re-stocking fee.

If the return is a result of our error, you will receive a full refund or exchange, including shipping costs.

How do I return an item?

Simply email us at info@bigredgarage.comto obtain a return authorization. In your email, please indicate the reason for your return, and include the invoice number. Once you have received the return authorization, wrap the item securely and ship it to the address indicated in your return authorization email. For your protection, we recommend that you use UPS or Insured Parcel Post for return shipments.